How can we help?
For help with NOEMA, email hari@wyntrestudios.com.
Tell us what happened, your iPhone model, iOS version and NOEMA version. A screenshot of an error can help. Please do not send passwords or payment details.
Accounts and credits
Sign in with the same Apple account you used before, then open Settings and tap Refresh balance. If an Apple purchase is missing, tap Restore purchases.
If a completed generation did not reach your phone, contact us with the approximate time and the error you saw so we can investigate.
Your wardrobe and looks
Your personal library is stored on your iPhone. NOEMA does not currently sync it between devices. Save any images you want to keep to Photos before deleting the app or your account.
Sample previews use bundled images. A live generation applies the pieces or hairstyle references you select and shows its credit cost before you generate.
Subscriptions
If you have an Apple subscription, manage or cancel it in your iPhone’s Settings under your Apple account → Subscriptions. Deleting NOEMA or your NOEMA account does not cancel an Apple subscription.
Privacy and deletion
In NOEMA, open Settings → Delete Account to delete your account and personal library on that iPhone. You can also reset photo permission in Settings.
For a data request, email hari@wyntrestudios.com. Our Privacy Policy explains how photos are processed and the limited anti-abuse records retained after deletion.